Privacy Policy

Who runs this site

socalkitchenremodeling.com is operated from Québec, Canada. The site is a connecting service and not a contractor: it introduces homeowners in the Los Angeles, Ventura and north Orange County area to independent remodeling providers, as the disclaimer at the bottom of every page says. Questions about this policy, or about anything you have sent through the site, go to patrice@prospectflow.ca, which is the same mailbox that receives the quote requests.

Because the operator is a Québec business, the province's private-sector privacy law (commonly called Law 25) governs how your information is handled. Most visitors read this page from California, so a section further down explains where the CCPA fits in.

What is collected

Only what the quote form asks for: your name, a phone number, an email address if you choose to give one, the city you pick from the list, and your own description of the project. There is no account to create, and nothing is pulled from other sources to fill in the gaps.

The quote page also loads a script called TrustedForm, run by a company named ActiveProspect. It records how the form was filled in and produces a certificate showing that the consent statement was on screen and that a real person sent the request. Companies that buy home-improvement leads expect this certificate. It travels with your request as a hidden field and is used for nothing else on the site.

Cloudflare, which hosts the site, keeps ordinary server logs (IP address, browser type, pages requested) for a short time as part of running its network. There is no Google Analytics or any other analytics tool here, no advertising pixel, and the site sets no cookies of its own. Text is displayed in the fonts already on your device, so no request goes out to Google Fonts.

Why it is collected

To pass your request to one partner contractor who covers your area, so they can call or write back and talk through the project with you. That is the whole purpose. The consent line above the send button lists the ways they may reach you, text messages and automated dialing included, and submitting the form is what gives that consent. It is never a condition of hiring anyone.

Who receives it

One partner contractor, chosen according to the city you selected, receives the request as you wrote it. That contractor may pay this site a fee for receiving it. You pay nothing to use the site, and whatever the contractor eventually charges for the work is agreed between you and them.

Your details are not sold to data brokers, are not added to any newsletter or marketing list, and are not shared with any other company. The exceptions are the services that keep the site working: Cloudflare hosts the pages and holds a small database, called Leads HQ, where a copy of each request is stored so that delivery can be confirmed; Web3Forms turns the form into an email; Google Workspace is where that email lands; ActiveProspect issues the TrustedForm certificate described above. Each of them stores data mainly in the United States, which under Québec law counts as a transfer outside the province.

How long it is kept

Twenty-four months from the day you send the form. After that, the request is deleted from the mailbox and from the Leads HQ database. Ask earlier and it is deleted within 30 days, with a confirmation by email. A copy already in the hands of the contractor is theirs to delete; if you want to reach them about it, ask and you will be told who they are.

Your rights

You may ask what information the site holds about you, have it corrected, have it deleted, or withdraw the consent you gave when you sent the form. Write to patrice@prospectflow.ca and expect an answer within 30 days. A question or two may come back first, only to make sure the request comes from the person the record is about.

Should a security incident involving your information present a serious risk of harm, you will be notified, and so will the Québec regulator, as the law requires.

California residents

This business is far below the revenue and data-volume thresholds at which the California Consumer Privacy Act applies, so it does not claim CCPA compliance. The rights that law describes, knowing what is collected, correcting it, deleting it, and not being treated differently for asking, are nonetheless honored on request, by email, for anyone who asks. One point deserves plain language: passing your request to a contractor who pays a fee for it may fit California's broad definition of a sale of personal information. That is exactly what the form is for, and it is spelled out here so the choice is yours before you press send.

Complaints

If an answer from the site leaves you unsatisfied, you may take the matter to the Commission d'accès à l'information du Québec, the regulator that oversees the operator, at www.cai.gouv.qc.ca.

This policy took effect on September 9, 2026. If it changes, the new date appears at the top of this page.